General Conditions of Sale & Return

These general conditions are related to the purchase of Products CORICAMA.

By placing a Purchase Order through the Website or through the other designated ways, the User declares to have read and accepted all Terms and Conditions.

To allow for a Purchase Order from the Website it is necessary that the User is registered with the Website and has provided some simple data useful for the order management such as: full name/company name, e-mail address, phone number, shipping address and billing information.

The User is strictly forbidden to provide false and/or invented data in the registration process required for the execution of this sale agreement and the subsequent communications; the personal data and e-mail must be only the User’s real personal data and not some other third person. It is expressly forbidden to make double entries corresponding to a single person or enter data of third parties.

The Invoice is issued by CORICAMA through the courier or sent by e-mail at the time of shipment or delivery of the Products.

The User raise CORICAMA, from any liability arising from incorrect financial documents because of errors in the data provided by the User, being the User the sole responsible for the proper communication in case of changes and/or the correct insertion.

Sales Prices

All Prices of the Products reported on the Website, do NOT include VAT and shipping costs.

The Price applied to the Products and Services is the price shown on the Website at the time of the Purchase Order, without any consideration of previous bids or any Price changes that might occur.

Shipping Costs

The delivery of the Products is subject to payment by the purchaser of the Products and related services and set out in the Purchase Order.

The Shipping Costs and expenses relating to additional services made available by CORICAMA through third parties (customs clearances, certificates, etc.), are charged to the customer and will be added and adequately detailed in the Purchase Order.

CORICAMA is not responsible for damage caused by the carrier to the Products purchased.

Delivery Time

Products purchased and available will be shipped within 7 days from the time of the Purchase Order receipt by CORICAMA.

You can check the status of delivery through the tracking of the Product through a link or tracking number communicated to the email address of the User at the time of shipment.

Delivery methods

CORICAMA will deliver the Products selected and ordered by express courier at the address indicated by the User.

Any particular impediment or condition regarding delivery relatively to access roads to the address indicated that should prevent or make more difficult the delivery itself, it must be communicated by the User on the Purchase Order in the “notes” field.

In case of impossibility to deliver the Product due to lack of information from the User, the cost incurred for non-delivery and storage of the Product will be charged to User.

The delivery, unless otherwise agreed in writing between the parties, shall be in the working hours of all days except holidays. The User is required to make him available for the receipt of the Products to avoid any additional charges for non-delivery by the courier that will be charged on the User itself.

Upon delivery, the User should check the number of packages and that the packaging of the Products is intact, not damaged, nor wet or altered. Once the transport document of the Courier has been signed, the User cannot make any objection about the amount and integrity of what has been received. In case of discrepancy, the same should be reported on the courier transport document and confirmed within seven (7) days by email to CORICAMA: info@coricama.it.

Despite the packaging intact, the Products must be checked within 7 (seven) days from their receipt. Any hidden defects must be reported in writing by email to info@coricama.it.

Each claim reported after these terms, will not be taken into consideration.

Payment

Payment can be made by BANK/TT/SWIFT or credit card under the conditions described below.

CORICAMA allows the User to make the payment online by credit card in complete safety thanks to an automatic encryption of information and the assistance of an external provider that adopts technology systems to ensure the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.

The charge to your credit card will be debited upon confirmation of the Purchase Order by CORICAMA.

In the event that, for whatever reason, payment of the amount owed by the User proves impossible, the sales process is automatically cancelled resulting in the cancellation of the Purchase Order.

Product Availability

You can buy the Products currently on-line in the Site.

If the demand exceeds the amount available for a given article or there were specific requests for Products not currently available, CORICAMA will accept the Purchase Order limited to what is actually available and will agree with the User if the Products and quantity ordered will be available or not in the future.

The images contained in the Website and/or in the Documents and Informational Material are indicative. CORICAMA reserves the right to make improvements to the Products without prior notice.

Right of withdrawal / cancellation of Purchase Order

To exercise the right of withdrawal, the User must inform CORICAMA within 7 (seven) days since the Product has been delivered by filling out the form RMA from the Website www.coricama.it/en/rma/ or by sending the form RMA to the email address info@coricama.it (evidence shall be the delivery date indicated on the letter from the courier’s vehicle).

CORICAMA will send to the User an email confirmation for the withdrawal, with the return authorization code (RMA).

Within the following 7 (seven) days the User shall transcribe the return authorization code (RMA No.) on the form RMA and send back the Products to CORICAMA srl – Via Maniago, 103 – 33085 Maniago (PN) Italy, together with a printed copy of the form RMA filled in and with the return authorization code (RMA No.).

The return authorization code (RMA No.) must be clearly shown on the outside of the box.

Shipments without return authorization code (RMA No.) will be rejected.

The risks and the direct costs of returning the goods will be borne by the User.

The price of the returned Product, minus the delivery costs, will be refunded within 30 days from the date of withdrawal or the date of receipt of the Product by CORICAMA, using the same means of payment used by you for the initial transaction. If the User wants the refund through a different mean of payment, the User will be charged of any additional costs arising from the different mean of payment.

The repayment is suspended until receipt of the returned Product.

The Product must be returned intact NOT used, solely manipulated to establish the nature, characteristics and functioning of the Product.

If the returned Product is:
• damaged (for example with sign of wear, abrasion, scuffing, scratching, deformation, etc.),
• used more than necessary to establish the nature, characteristics and functioning of the Product
• not complete with all its accessories (outer and/or the original inner packaging, labels, leaflets / instructions / notes / manuals, etc.)
the return of the Product will not be accepted and the Product will be made available to the User.

Risks and transport costs incurred to deliver the Product to the User and for the eventual return to CORICAMA are non-refundable.

CORICAMA will not compensate the User in the event of theft, loss or damage to the Product in the process of restitution. It is recommended to use carriers that provide the tracking number and ensure the tracking of the package during transport.

If the Product is damaged during transport, CORICAMA will give notice to the User within 7 (seven) days of receipt of the Product in his warehouses, to enable him to file a timely complaint against the carrier and to obtain reimbursement of the value of the Product (if insured); in this case the Product will be made available to the User cancelling the request for withdrawal.

To limit damage to the original package, we recommend, when possible, to put it in another box on which the return authorization code (RMA No.) can be written; It should be avoided in all cases the attachment of labels or tapes directly on the original Product packaging.

If the package and/or the original packaging are damaged, a percentage up to 10% of the value of the refund will be deducted from the refund to compensate for cost of restoration.

Right of withdrawal / cancellation of Purchase Order – Consumer

The right to withdraw without penalty is applicable only for purchases made through e-commerce to the sole consumers such as “the natural person acting for purposes unrelated to their business or profession.” Companies and professionals with VAT cannot invoke the right of withdrawal.

Right of withdrawal / cancellation of Purchase Order – Companies and professionals with VAT number

If the return is due to an error in the Order by the User (Companies and professionals with a VAT number), an amount equal to 30% of the total return value will be deducted as cancellation expenses.

The amount already paid cannot be refunded and will give rise to a voucher having the validity of one year from its date of issue. After this deadline, no deduction can be applied to subsequent orders.

Responsibility

CORICAMA will not be held liable for delays or for non-fulfilment of contractual obligations caused, directly or indirectly, by causes of force majeure beyond its control, such as: natural phenomena of particular intensity, wars, embargoes, strikes, unforeseen government authorities restrictions etc.

In case of force majeure, the parties will agree to cancel or suspend the contract.

CORICAMA will not be held liable for any damages, losses and consequential, incidental costs, indirect or compensatory damages (including, but not limited to, interruption or loss in the business activity, or loss in earnings) even if their possible existence has been disclosed, suffered as a result of the delayed delivery or non-execution of the sale agreement for the reasons mentioned above, or for any damages, losses and costs incurred as a result of the use or inability to use of the Products purchased.

CORICAMA will not be held liable for any loss or damage due to delays, slowdowns and interruptions in the e-commerce service of the Website.

CORICAMA will not be held liable for any damage that, directly or indirectly, could occur to persons, things or animals as a result of misuse of the Product.

Product Traceability System and Recall Plan

Every Medical Device Manufacturer and Distributor must track the products they manufacture and distribute to ensure a quick and effective removal of a product from the marketplace when a product needs to be recalled. It’s the law (Dir. 93/42/CE e s.m.i).

CORICAMA Products bear a production batch (Lot or serial) number or other element allowing their identification, or, where the size or nature of the Product does not allow it, the required information is provided on the packaging or in a document accompanying the Product.

CORICAMA will include the Item Codes, Names and the Lot Numbers sold to Distributor on Sales Invoices; Distributor will link the products received from CORICAMA to the accounts Distributor has sold the product to, ensuring traceability of Products with the guarantee that, in the unfortunate event of a product recall, Distributor should be able to clearly determine the exact customers to which the Product has been dispatched. Distributor engages himself to guarantee the traceability of CORICAMA Products for the entire duration of the cooperation with CORICAMA and for at least 5 years after the last sale of a CORICAMA Product.

Approvals

The User, or the Distributor, agrees to comply with all applicable federal, state and local laws, constitutions, codes, statutes and ordinances of any governmental authority and shall obtain, at its own expense, any official registration, license, consent, certification, permit and other authorizations, including all approvals (collectively, the “Approvals”) as are required to qualify CORICAMA Products for sale and use in the country where they are sold or distributed and shall hold CORICAMA harmless against any liability which may arise as a result of User’s, or Distributor’s, failure to obtain such Approvals.